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Help centre

How can we help?

Set up your school, run it day to day, and find out what every setting does.

Set up your school

How Dansly fits togetherThe handful of ideas behind every screen, including buildings and rooms, level lists, courses versus open classes, and the ways a dancer can end up in a class.Choose your setupThe three questions Dansly asks when you create a school, what each answer changes, and which setup path to follow next.Set up a course schoolFrom a new account to a live school selling ten-week course blocks, including building and room, level list, teachers, first course, policies, try-outs and going live.Set up an open-class schoolFrom a new account to a live school selling classes dancers book one date at a time, with credits, a price per class, or free.Set up a mixed schoolRun course blocks and open classes side by side, and keep the two ways of paying clear to dancers.Go-live checklistWhat stands between your draft school and a public one, what each check needs, and how to confirm your school really is live.

I want to…

Beginners 1–3 and Intermediate 1–3Build a six-step Salsa level list with two named groups, choose where newcomers are welcome, and put courses on it.Automatic fill-insLet Dansly ask eligible dancers when a class is short on leads or follows, follow one request from the check to a claimed spot, and stop or restart it.Missed-week catch-upsLet course dancers who tell you they'll miss a week make it up in another group or open class, with the limits your school chooses.A try-out that leads into a paid courseOffer newcomers a €10 first week of a beginners block that comes off the block price if they join within a week, and follow up on who stayed.4-credit, 8-credit and Unlimited plansSell three monthly credit plans for your open classes, and see what happens with weekly limits, running out, carry-over and retiring a plan.Add a dancer, or invite one by emailPut someone in a class or a course yourself, free or with a price to pay, including someone who hasn't signed up yet. What they're told, how long they have to pay, and what happens when the class is full.Sell tickets to a partySet up a ticketed party from start to finish — early-bird and door prices, tickets for people who don't dance with you, what buyers see and receive, the door, and calling it off.Starting a new termPut next term's blocks on sale while this term runs. Levels, new courses, enrolment dates, teachers and rooms, try-outs, holidays and early-bird codes, in order.A one-off workshop or socialSet up a single Saturday workshop with its own price, or a free social night. Which kind to choose and what each one changes.

Already running?

Tonight and ScheduleThe two pages you open every day. Tonight shows one day's classes and which ones are short; Schedule shows the week, the month or the next 30 days.Read a lesson rosterWho is in a class and why, including course seats, fill-ins, catch-ups, try-outs, held and unpaid places, and how the balance and capacity are counted.Take attendanceMark who came, what marking someone absent does (credits, catch-ups, fill-ins), undoing a mark, and late registers.Change one dateMove one lesson to another time or room, put a stand-in teacher on it, or leave a note for the team, without touching the rest of the course or open class.Cancel one dateCall off one lesson. Who is told, who gets credits or money back, what happens to fill-ins, catch-ups and try-outs, and what it means for a course.Let people in at the doorScan tickets at the door of an event or a class paid per visit. What each answer means, letting in someone who hasn't paid, and how the door and the register fit together.Teacher quick startEverything a teacher needs, from accepting the invitation to seeing their classes and dancers, taking the register, changing a date and following fill-ins.

Something not working?

My school isn't visibleDancers can't find your school, your join code doesn't work, or a published class doesn't show. Work through these checks in order.Nobody can book this classA class shows but can't be booked. What the button says, what it means, and what to change.Credit exists but booking failsA dancer has credits left but can't book a class. The weekly maximum, allowed plans, the month a plan covers, and classes that aren't priced in credits.Why wasn't this dancer asked?A class was short and a particular dancer wasn't asked to fill in, or wasn't told. Read the reach breakdown and find the reason.Refund or credit didn't arriveA dancer expected money or a credit back and didn't get it. Who cancelled, when, how they paid, your settings, and what to do in Stripe.A setting or button is missingSomething in the help centre isn't on your screen. Usually your role, a school-wide switch, the class's state, or a choice that only appears after another one.

For your dancers

Dancer handout: joining and bookingFor your dancers. How to join the school, book a class or enrol in a course, pay, and get classes into their own calendar.Dancer handout: missing a classFor your dancers. What to do when they can't make a course week or a booked class, how to catch up a missed week, and how fill-in requests work.

Glossary

What the words mean.