Nobody can book this class
A class shows but can't be booked. What the button says, what it means, and what to change.
For owners and managers
Start with what the dancer sees. When a class can't be booked, the Book button in the booking sheet is greyed out and a line under it says which check stopped them. Dansly checks in this order:
| They see | Why | What to do |
|---|---|---|
| Cancelled | The date was cancelled. | Nothing; it isn't running. |
| "Booking has closed for this class." / "This class has already started." | The class has started, or it's inside Closes (minutes before start). | Lower the closing time on the class if you want later bookings. |
| "Booking has not opened yet." | Before the class's Opens (days before). | Raise that number to open bookings earlier. |
| "This week is part of a 10-week block, so it is not sold on its own.", with Enrol in the block | It's a week of a course that hasn't started. Courses are enrolled in, not booked per week. | Nothing wrong: Enrol in the block takes them to checkout. Or run a separate open class. |
| "This block has already started, so it can't be joined any more." | It's a week of a course that's already running. | Run a separate open class, or add them to the course by hand. |
| "This class is full for that role." | The role they picked is at the class's cap. | Raise the cap, or add someone by hand (which raises it for that date). |
| "Sold out — every ticket has gone. Try another evening." | An event is at How many people fit. | Raise it on the event, or add someone by hand. |
| "This school is not selling this class right now." | Priced in credits, but you have no credit plan for sale; or per class with no price. | Create a credit plan, or give the class a price. |
| "This class is paid with credits, and you have none this month.", with See the plans | They have no plan this month. | Nothing wrong: See the plans takes them to checkout to buy one. |
| "Your plan does not include this class." | The class's Plans allowed doesn't include their plan. | Tick their plan on the class, or leave all unticked for every plan. |
| "You have used your classes for this week." | Their plan's weekly maximum is used up this week. | Nothing wrong; it resets on Monday. Or turn off Counts towards a member's weekly maximum on this class. |
| "No credits left this month." | The class costs more credits than they have left. | They may buy another plan under Payments → Buy another month, if Plans a dancer can buy each month allows. |
| "You already have a class at that time. Cancel it first." | A booking or course week overlaps. | The dancer's choice. |
If nobody at all can book#
- Is your school live? See My school isn't visible.
- Is the class published, and not ended?
- For a credit class: is at least one credit plan on sale? Plans & codes warns you if not.