Why wasn't this dancer asked?
A class was short and a particular dancer wasn't asked to fill in, or wasn't told. Read the reach breakdown and find the reason.
For owners, managers and teachers
First: was anyone asked?#
Open the class. The Fill-in request card says:
- "Balanced. A request opens on its own if the gap grows." Nobody is needed. Fill-ins fix an imbalance between leads and follows, not empty places.
- "Nothing sent yet": the check hasn't reached its time (your Check the balance setting). A gap smaller than Ask when the gap is shows as Balanced instead.
- "Automatic requests are off for this school." Turn them on under Fill-in rules.
- Stopped by hand: a manager chose Stop asking. The check leaves this class alone until someone chooses Start asking again.
- "No roles in this class, so no requests." Events and solo courses never ask.
Also check that the course or open class hasn't opted out of fill-ins on its own editor, and that your school is live.
Then: why not this person?#
Open the reach breakdown from the class. Every member is listed with the first reason that kept them out. The reasons, in the order Dansly applies them:
| Reason | What it means | Whose to change |
|---|---|---|
| Not eligible | Doesn't meet Who can fill in, for example no plan this month and no course seat. | Yours: Fill-in rules |
| Level outside the rule | Their level doesn't fit Who gets asked for this class's level. | Yours: Fill-in rules or levels |
| In another class then | Booked into something at the same time. | Nobody's |
| Already on this class | They're already in it. | Nobody's |
| Turned fill-in messages off | They can still see and claim the spot, but aren't told. | Theirs |
| Covers the other role | They dance the other role, and haven't said they'd cover this one. | Theirs |
| Not free that day | Their availability says they're usually busy that day. | Theirs |
| Muted this school | They've silenced your school's messages. | Theirs |
The first four reasons mean they couldn't take the spot at all. The last four mean they could see and claim it on their Fill-ins tab, but weren't sent a message.
"Told" isn't the same as "buzzed"#
Someone who was told gets a notice in the app. A phone push also needs notifications allowed for Dansly on their phone. The breakdown shows who was told, and who was also pushed.
You can't change a dancer's own preferences. If a regular keeps missing out, ask them to check their fill-in settings in their profile.